Effective Date: September 29, 2025
Last Updated: September 29, 2025

This Privacy Policy (“Policy”) describes how Webinar Fuel, LLC (“Webinar Fuel,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you access or use our websites, applications, and software services, including https://www.webinarfuel.com, https://www.webby.app, https://www.challengefuel.com, and any related applications, features, tools, or services operated by Webinar Fuel, LLC (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read and understand this Policy.

Important Definitions

• Customer or User means an individual or entity that creates an account to use the Webinar Fuel software.
• End User means a person whose information a User uploads to or processes through the Services (for example: webinar registrants, attendees, leads, contacts, subscribers).
• User Content means any content a User uploads, creates, hosts, transmits, displays, or otherwise makes available through the Services, including webinar presentations, scripts, recordings, offers, landing pages, forms, emails, SMS/text messages, push notifications, and marketing materials.
• Communications means email, SMS/text messages, push notifications, and other messages sent by a User through the Services.

Who We Are and Our Role
Webinar Fuel is a software company that provides a technology platform enabling Users to build, launch, and deliver automated webinars and to send Communications to contacts designated by the User.

Controller vs. Processor
For personal information we collect directly about website visitors and our own Customers (such as account and billing information), Webinar Fuel acts as a data controller.
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For personal information that a User uploads or processes in connection with their End Users (such as contacts, registrants, attendee data, and Communications), Webinar Fuel acts as a data processor/service provider, and the User is the data controller/business responsible for determining the purposes and legal basis for processing.

Use of the Services may also be governed by our Data Processing Addendum (DPA) where applicable.

Who This Policy Applies To
This Policy applies to visitors to our websites, Users of our Services, customers, prospective customers, and individuals who communicate with us.

The Services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children.

Personal Information We Collect
Information You Provide
We may collect:
• Name, email address, phone number, company name
• Account credentials and preferences
• Billing and transactional information (processed by third-party payment processors)
• Communications with our support, privacy, or sales teams

Information Collected Automatically
We may collect:
• IP address, browser type, device identifiers, operating system
• Usage, log, and diagnostic data
• Approximate location derived from IP address

User Content, Webinars, and Customer-Controlled Communications
Technology Provider Only
Webinar Fuel provides software tools only. We do not create, review, approve, endorse, verify, or control User Content, including webinar presentations, recordings, claims, or offers.

User Responsibility for Webinar Content
Users are solely responsible for:
• The legality, accuracy, and compliance of their webinars and offers
• Required disclosures (including advertising, earnings, health, or financial disclaimers)
• Securing all rights and licenses for content used

Email, SMS, and Push Notifications
The Services allow Users to send Communications to recipients selected by the User. Webinar Fuel does not select recipients, determine message content, or determine the legal basis for sending Communications.

Users are solely responsible for:
• Obtaining all required consents and permissions
• Complying with applicable laws, including TCPA, CAN-SPAM, CASL, GDPR/UK GDPR, ePrivacy, and similar regulations
• Managing opt-outs and unsubscribe requests

Sender / Originator Clarification
For Communications sent through the Services, the User is the sender and originator of those Communications. Webinar Fuel acts solely as a service provider enabling transmission.

No Duty to Monitor
Webinar Fuel has no obligation to monitor or police User Content or Communications. Any enforcement actions are discretionary and do not create liability.
Liability limitations, indemnification obligations, and acceptable use rules are governed by our Terms of Service.
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How We Use Personal Information
We use personal information to:
• Provide and maintain the Services
• Manage accounts and transactions
• Provide customer support and respond to privacy inquiries
• Improve performance, security, and functionality
• Comply with legal obligations

Legal Bases for Processing (EEA/UK)
Where required by law, processing is based on:
• Contract performance
• Legitimate interests
• Consent (where required)
• Legal obligations

How We Share Personal Information
We may share information with:
•Service providers and subprocessors
• Payment processors
•Analytics, security, and communications infrastructure vendors
• Legal authorities where required
• Successors in a business transaction

We do not sell personal information in the traditional sense.

Cookies, Analytics, and Advertising Technologies
We and third parties may use cookies, pixels, SDKs, and similar technologies for:
• Essential functionality
• Analytics and performance
• Personalization
• Advertising and measurement (where permitted)

Where required, we honor Global Privacy Control (GPC) signals and provide opt-out mechanisms for the sale or sharing of personal information.

Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information.

Requests may be submitted to privacy@webinarfuel.com. Identity verification may be required.

California and Other U.S. State Privacy Disclosures
Residents of California and other states may have additional rights under applicable privacy laws, including the right to access, delete, or opt out of the sale or sharing of personal information and targeted advertising.

Requests may be submitted through our online request form or by email.

California “Shine the Light” Disclosure
California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes, as provided under California Civil Code §1798.83. Requests may be submitted through our online request form at https://www.webinarfuel.com/datarequest or by emailing privacy@webinarfuel.com.
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International Transfers
If you access the Services from outside the United States, your information may be transferred to and processed in the United States or other countries where our vendors operate. Appropriate safeguards are used where required by law.

Third-Party Links and Integrations
The Services may include links to or integrations with third-party services. Webinar Fuel is not responsible for third-party privacy practices.

Changes to This Policy
We may update this Policy from time to time. Updates are effective when posted. Continued use of the Services constitutes acceptance of the updated Policy.

Contact Us
Webinar Fuel, LLC
Attn: Privacy & Legal Department
965 Hwy 51, Ste. 4-100
Madison, MS 39110
Email: privacy@webinarfuel.com​